An Open Letter to Suno. Please, For the Love of Music, Fix Your UI.

Dear Suno Team,

I’m not a big name, just a regular cyborg with a Premier subscription. I have no agenda besides Suno AI good. If anything makes me special, it’s a long-time brain condition: I am unable to sing or play an instrument.

Imagine my joy when I’ve been listening to my very first Suno AI song — what an incredible, once-in-a-lifetime Ex Machina moment it was like! You gave me no less than a divine gift: the ability to produce music.

But every time I open Suno, I feel like I’m trying to a play a grand piano while wearing oven mitts.

Just in a few days after my Suno discovery, I’ve been already struggling to find that first song in my growing library. In two weeks it disappeared altogether. I guess I unadvertently sent it to trash when trying to remove a variation I didn’t like, — a classic fat finger effect combined with a time lag in displaying a change.

Your AI is revolutionary. You’ve democratized music creation in ways that seemed not possible. Your audio quality is stunning. You’re changing the creative landscape on a planetary scale.

But let me be direct: your UI is a nightmare.

A product like yours deserves a magnitudes better one.

I’ve spent countless hours in your app working on my first album, but still am not there. In not a small measure because a hallf of that time I’ve been fighting the interface.

I do want to recommend you to everyone I know (and I did on many occasions!), but can’t help asking myself way too often:

“If I’m struggling, — someone tech-literate who navigates complex websites daily, — what hope is there for the majority of users who are less tech savvy?”

Dear Suno Team, I’ve got a question for you.

How in the world do you expect to reach a billion people with a product so unnecessarily hard to use as Suno AI is?.. And what is your action plan in case a competing product with less features but cleaner interface sweeps your user base overhight?

The library is chaos. Finding a track feels like archeology. The search works like a clock painted on a wall that shows the time precisely twice a day. The editing interface? I’ve played Dark Souls bosses that were more intuitive.

But here’s what broke me definitively: I upgraded to Premier specifically for the much vaunted Suno Studio’s editing capabilities. I was excited: finally, I thought, proper native tools instead of those endless export-edit-import chores I used to.

But guess what? I couldn’t figure out how to edit a song.

Not “it took me a while.” I genuinely couldn’t understand where to start. I’ve been doing design professionally for two decades. I understand information hierarchy. I navigate complex software daily. But Suno Studio felt like a maze.

When someone pays $30/month for better tools and can’t use them, that’s not just a steep learning curve every new software supposes. That’s a design failure.

Here’s what happened:

For 18 months, you were four brilliant ML engineers building revolutionary AI, probably thinking “how hard can product design be?”

Pretty hard, it turns out.

You recognized this and brought in Jack Brody—ten years at Snap, former Head of Product and Design. In November 2024, you made him full-time Chief Product Officer. Someone who’s shipped delightful experiences for hundreds of millions of users.

Nearly a full year later, the UI problems persist and continue to flourish in every new feature.

You hired one of the best consumer product designers alive. If the app still feels like a usabilist’s torture year later, either you’re not listening to him, or you’re not letting him lead and do what is really needed to do.

Here’s what:

Dear Suno Team, you’ve built something magical. You’ve hired someone who knows how to make magic work.

Now actually let him do it. Remove whatever barriers are preventing change—cultural, organizational, or resource-based.

Your technology deserves an interface that matches its brilliance. Your users deserve to spend their time making music, not deciphering your app.

Your AI can make music out of silence—now let your design do the same for the people trying to use it.

With hope, frustration, and genuine admiration,

Jasen
Premier Subscriber & Regular Cyborg
exmachina.blog

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P.S. – Jack: We see you. We know you made Memories, Snap Map, and Face Swap—features hundreds of millions loved using. We trust you know what needs to happen. Whatever barriers are in your way, we hope this letter helps make the case that users are desperate for change. You have our full support.

P.P.S. A song saying it all.

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