Dear Suno Team,

I need to start with a disclaimer: I’m not a big name. I am just a regular cyborg with a Premier subscription. And this is actually how it’s supposed to be, because I have no agenda.

When I discovered Suno and made my first song, I felt something I hadn’t felt in years: genuine excitement about making music. I cannot sing or play an instrument because of a health condition. Your AI gave me back the ability to create music.

And then I actually tried to use your platform.

Your AI is revolutionary. You’ve democratized music creation in ways that seemed impossible. Your audio quality is stunning. You’re changing the creative landscape.

But your UI is fighting me every step of the way.

I’ve spent countless hours in your app working on my first album. I want to recommend you to everyone I know (and I did!). But every time I open Suno, I feel like I’m trying to compose a symphony while wearing oven mitts.

You gave me back something I thought I’d lost, then made it unnecessarily hard to use.

If I’m struggling—someone tech-literate who uses technology daily—how will you reach a billion people?

Let’s talk specifics:

The library is chaos. Finding a track I made yesterday feels like archeology. The search function works like a clock painted on a wall—it shows the time precisely twice a day.

The editing interface? I’ve played Dark Souls bosses that were more intuitive.

Here’s what broke me: I upgraded to Premier specifically for Suno Studio’s editing capabilities. I was excited. Finally, I thought, proper tools instead of endless export-edit-import chores.

I couldn’t figure out how to edit a song.

Not “it took me a while.” I genuinely couldn’t understand where to start. I’ve been doing web and graphic design professionally since 2007. I understand information hierarchy. I navigate complex software daily. But Suno Studio felt like trying to play an inside-out synth with keys randomly glued to the walls of a lightless maze.

When someone pays $30/month for better tools and can’t use them, that’s not a learning curve—that’s a design failure.

Here’s what happened:

For 18 months, you were four brilliant ML engineers building revolutionary AI, probably thinking “how hard can product design be?”

Pretty hard, it turns out.

You recognized this and brought in Jack Brody—ten years at Snap, former Head of Product and Design. In November 2024, you made him full-time Chief Product Officer. Someone who’s shipped delightful experiences for hundreds of millions of users.

Nearly a full year later, the UI problems persist and flourish in every new feature.

You hired one of the best consumer product designers alive. If the app still feels like a prototype a year later, either you’re not listening to him—or you’re not letting him lead.

Here’s what you need to do:

Empower Jack. If he says the information architecture needs complete overhaul, listen. If he needs more designers, hire them. If he needs engineering resources for UI improvements, prioritize them. You hired the expert—let him do his job.

Make UI a company-wide priority. Not “after the next model.” Now. Ship UI improvements independently from model releases.

Do real user testing. Get actual users (not your team) to complete basic tasks while you watch and don’t help. You’ll be horrified.

Fix the basics. Folders. Tags. Filters by date, genre, style. Search that works like it’s 2025, not 2005.

Communicate. Make a public UI roadmap. Let us vote on priorities. Show us you’re listening.

You’ve built something magical. You’ve hired someone who knows how to make it usable. You’ve given him nearly a year.

Now actually let him do it. Remove whatever barriers are preventing change—cultural, organizational, or resource-based.

Your technology deserves an interface that matches its brilliance. Your users deserve to spend their time making music, not deciphering your app.

Your AI can make music out of silence—now let your design do the same for the people trying to use it.

With hope, frustration, and genuine admiration,

Jasen
Premier Subscriber & Regular Cyborg
exmachina.blog

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P.S. – Jack: We see you. We know you made Memories, Snap Map, and Face Swap—features hundreds of millions loved using. We trust you know what needs to happen. Whatever barriers are in your way, we hope this letter helps make the case that users are desperate for change. You have our full support.